Please view the video on how to pick up orders at Trillium. Note this video was filmed in December 2020 when substantial construction on the building was complete and the yard was being finished.
Please use Google Chrome or your mobile device to watch the video.
1. Agent yard entrance
Upon arrival, there is a dedicated entrance for agent pickups.
Pull into the gate area and use the intercom to speak with security. Provide your appointment time and confirmation number.
Security will provide you with a dock number over the intercom and remotely open the gate.
You can enter the yard up to 30 minutes early and not more than 15 minutes late.
Please always follow the safety rules and personal protective equipment requirements for the yard. You must wear an ANSI Class 1 (or higher) safety vest while in the yard. There is no smoking on the property and there is no personal use of cell phones in the yard.
2. Follow signage to agent docks
Enter the yard and follow the signage to locate your assigned dock.
3. Waiting area
If you arrive early and your assigned dock is unavailable, park in the waiting area that matches your dock number assignment.
4. Agent loading docks
When you arrive at the dock, you must provide the following information to pick up your order at the dock:
(1) All the Shipment Numbers included in your appointment
(2) Agent Name
(3) Number of cases related to the Shipment Number(s) you are picking up
A lift table will lower your orders to ground level.
Count your cases to validate your order.
If everything is correct, sign your shipping documentation. If you notice any pick errors, these can be addressed right at the dock
Questions? Contact psinfo@lcbo.com