Returns
Should your order arrive with missing or damaged product, please submit a return claim within 48 hours of delivery by submitting a Return Request Form. In addition to the return request form your email must include a clear photo of damaged products (broken bottles/cans/wet boxes). Incomplete claims will not be processed for return.
For customer complaint returns, please complete forms LCB 2457 and the return request form, along with clear photos, and email them to B2Breturns@lcbo.com. Please make note of any breakers on the drivers invoice at time of delivery.
Please use the Return Application link provided here.
PLEASE NOTE
If you have received an item in error or a miss pick, please fill out a Return Request form and email B2Breturns@lcbo.com and a representative will follow up.
LCO Claims Manual (Revised March 7 2023)
LCB 1080 - Return Request Form
LCB 2457 Convenience Outlets/Retail Store Customer Product Quality Complaint Form
Northern Beer Returns Process
Contact Number: (905) 949 3533
Contact Email: B2Breturns@lcbo.com
In addition to the Return Request Form, when submitting discrepancies from your Beer Store delivery, it is important that you include the following 3 documents in the email
- LCO Northern Beer Store Short Ship/Breaker
- Notification The LCBO invoice The Beer Store
- Delivery note
If there are any other questions regarding The Beer Store ordering process, please contact B2Borders@lcbo.com.
LCO Northern Beer Store Short Ship - Form